Business-Driven Negotiation Strategies for ...
Type de document :
Communication dans un congrès avec actes
Titre :
Business-Driven Negotiation Strategies for Proactive Embodied Conversational Agents in E-Commerce.
Auteur(s) :
Abdel-Naby, Sameh [Auteur]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Systèmes Multi-Agents et Comportements [SMAC]
Department of Information Engineering and Computer Science [DISI]
Dipartimento di Ingegneria e Scienza dell'Informazione [DISI]
Beaufils, Bruno [Auteur]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Systèmes Multi-Agents et Comportements [SMAC]
Morge, Maxime [Auteur]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Systèmes Multi-Agents et Comportements [SMAC]
Dipartimento di Informatica [Pisa]
Dipartimento di Informatica [Pisa] [DI]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Systèmes Multi-Agents et Comportements [SMAC]
Department of Information Engineering and Computer Science [DISI]
Dipartimento di Ingegneria e Scienza dell'Informazione [DISI]
Beaufils, Bruno [Auteur]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Systèmes Multi-Agents et Comportements [SMAC]
Morge, Maxime [Auteur]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Systèmes Multi-Agents et Comportements [SMAC]
Dipartimento di Informatica [Pisa]
Dipartimento di Informatica [Pisa] [DI]
Titre de la manifestation scientifique :
WACA'2010 -- Lille (France) -- 25 et 26 novembre 2010
Pays :
France
Date de début de la manifestation scientifique :
2010
Titre de l’ouvrage :
Actes du Quatrième Workshop sur les Agents Conversationnels Animés
Date de publication :
2010
Discipline(s) HAL :
Informatique [cs]/Système multi-agents [cs.MA]
Informatique [cs]/Informatique et théorie des jeux [cs.GT]
Informatique [cs]/Ingénierie, finance et science [cs.CE]
Informatique [cs]/Intelligence artificielle [cs.AI]
Informatique [cs]/Logique en informatique [cs.LO]
Économie et finance quantitative [q-fin]/Finance [q-fin.GN]
Informatique [cs]/Informatique et théorie des jeux [cs.GT]
Informatique [cs]/Ingénierie, finance et science [cs.CE]
Informatique [cs]/Intelligence artificielle [cs.AI]
Informatique [cs]/Logique en informatique [cs.LO]
Économie et finance quantitative [q-fin]/Finance [q-fin.GN]
Résumé en anglais : [en]
A considerable number of the research conducted in the area of Software Agents focus on the enhancement and the proper provision of online Embodied Conversational Agents (ECAs). However, the ability of these agents to ...
Lire la suite >A considerable number of the research conducted in the area of Software Agents focus on the enhancement and the proper provision of online Embodied Conversational Agents (ECAs). However, the ability of these agents to transform an ordinary visitor of an e-commerce who needs assistance to an actual buyer is yet of no notable weight. In this paper, we adopt a sell-based approach for online customer service, so that the conversational agent is proactive since he initiates an offer without waiting for assistance requests.We introduce new negotiation strategies for embodied conversational agents which reflect real-life sales approaches, such as bundling two or more items into one deal, or providing a promotion on a certain item for a certain time, or the commonly used value-added sales.Lire moins >
Lire la suite >A considerable number of the research conducted in the area of Software Agents focus on the enhancement and the proper provision of online Embodied Conversational Agents (ECAs). However, the ability of these agents to transform an ordinary visitor of an e-commerce who needs assistance to an actual buyer is yet of no notable weight. In this paper, we adopt a sell-based approach for online customer service, so that the conversational agent is proactive since he initiates an offer without waiting for assistance requests.We introduce new negotiation strategies for embodied conversational agents which reflect real-life sales approaches, such as bundling two or more items into one deal, or providing a promotion on a certain item for a certain time, or the commonly used value-added sales.Lire moins >
Langue :
Anglais
Comité de lecture :
Oui
Audience :
Nationale
Vulgarisation :
Non
Collections :
Source :