(In)directness and complaints: A reassessment
Document type :
Compte-rendu et recension critique d'ouvrage
Title :
(In)directness and complaints: A reassessment
Author(s) :
Decock, Sofie [Auteur]
Universiteit Gent = Ghent University = Université de Gand [UGENT]
Depraetere, Ilse [Auteur]
Savoirs, Textes, Langage (STL) - UMR 8163 [STL]
Universiteit Gent = Ghent University = Université de Gand [UGENT]
Depraetere, Ilse [Auteur]

Savoirs, Textes, Langage (STL) - UMR 8163 [STL]
Journal title :
Journal of Pragmatics
Pages :
33 - 46
Publisher :
Elsevier
Publication date :
2018
ISSN :
0378-2166
HAL domain(s) :
Sciences de l'Homme et Société/Linguistique
English abstract : [en]
In this, paper we reassess the notion of (in)directness as a tool for the analysis of complaint strategies. Starting from an overview of previous taxonomies of complaints, we show that (in)directness has been used to capture ...
Show more >In this, paper we reassess the notion of (in)directness as a tool for the analysis of complaint strategies. Starting from an overview of previous taxonomies of complaints, we show that (in)directness has been used to capture both the degree of explicitness and the degree of face-threat. We argue that it is necessary to disentangle both understandings of (in)directness in order to arrive at a clearer understanding, the distinction between linguistic (in)directness and perceived face-threat being key to the classification of complaint strategies. The proposal, which is based on extensive data analysis of CMC business complaints (e-mail and social media), is more in tune with current theoretical and methodological advances in pragmatics, and it offers accurate insights into degrees and types of linguistic (in)directness in complaints across contexts.Show less >
Show more >In this, paper we reassess the notion of (in)directness as a tool for the analysis of complaint strategies. Starting from an overview of previous taxonomies of complaints, we show that (in)directness has been used to capture both the degree of explicitness and the degree of face-threat. We argue that it is necessary to disentangle both understandings of (in)directness in order to arrive at a clearer understanding, the distinction between linguistic (in)directness and perceived face-threat being key to the classification of complaint strategies. The proposal, which is based on extensive data analysis of CMC business complaints (e-mail and social media), is more in tune with current theoretical and methodological advances in pragmatics, and it offers accurate insights into degrees and types of linguistic (in)directness in complaints across contexts.Show less >
Language :
Anglais
Popular science :
Non
Collections :
Source :
Files
- https://halshs.archives-ouvertes.fr/halshs-01872299/document
- Open access
- Access the document
- https://halshs.archives-ouvertes.fr/halshs-01872299/document
- Open access
- Access the document
- https://halshs.archives-ouvertes.fr/halshs-01872299/document
- Open access
- Access the document
- document
- Open access
- Access the document
- Decock_Depraetere_2018_complaints.pdf
- Open access
- Access the document
- Decock_Depraetere_2018_complaints.pdf
- Open access
- Access the document
- document
- Open access
- Access the document
- Decock_Depraetere_2018_complaints.pdf
- Open access
- Access the document