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Hybridity in a hotel chain: designing a ...
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Document type :
Article dans une revue scientifique
DOI :
10.1108/AAAJ-06-2020-4622
Title :
Hybridity in a hotel chain: designing a package of controls to sustain a hybrid mission
Author(s) :
Bouten, Lies [Auteur]
Lille économie management - UMR 9221 [LEM]
Hoozée, Sophie [Auteur]
Journal title :
Accounting, Auditing and Accountability Journal
Publisher :
Emerald
Publication date :
2022-03-09
ISSN :
0951-3574
HAL domain(s) :
Sciences de l'Homme et Société/Gestion et management
English abstract : [en]
Purpose While prior control studies typically focus on organizations with an instrumental approach to corporate sustainability, this study concentrates on organizations with an integrative approach, as the latter is needed ...
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Purpose While prior control studies typically focus on organizations with an instrumental approach to corporate sustainability, this study concentrates on organizations with an integrative approach, as the latter is needed to address the grand challenge of sustainable development. As such organizations do not single out the financial objective as the dominant one, they pursue a hybrid mission. This study investigates how a control package can be designed that ensures the persistence of such a hybrid mission. Design/methodology/approach A case study is undertaken at a luxury hotel chain in which a financial and an environmental objective are continuously balanced. Self-determination theory is used to substantiate insights into how psychological need-supportive controls can be designed at all organizational levels. Findings This study highlights how controls are not only needed to direct staff behaviour towards the environmental objective but also to ensure that staff at all organizational levels prioritize the objectives in such way that the hybrid mission can be sustained. Besides structural differentiation and centralization of decision-making, the case organization designed need-supportive controls to foster staff's internalization of the environmental objective and value as well as of the integrative approach. Social implications As the need-supportive socialization process fostered staff's integration of the environmental value, this study highlights the transformational potential of controls. Originality/value This study provides a unique account of a control package directing staff behaviour towards the balancing of multiple objectives.Show less >
Language :
Anglais
Peer reviewed article :
Oui
Audience :
Internationale
Popular science :
Non
Collections :
  • Lille Économie Management (LEM) - UMR 9221
Source :
Harvested from HAL
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