Title :

The Dark Side of Stakeholder Reactions to Corporate Social Responsibility: Tensions and Micro‐level Undesirable Outcomes

Author(s) :

Maon, Francois [Auteur]
Lille économie management - UMR 9221 [LEM]
Vanhamme, Joëlle [Auteur]
Université Catholique de Louvain = Catholic University of Louvain [UCL]
Roeck, Kenneth [Auteur]
Lindgreen, Adam [Auteur]
EMLyon Business School [EM]
Swaen, Valérie [Auteur]
Lille économie management - UMR 9221 [LEM]

Journal title :

International Journal of Management Reviews

Pages :

209-230

Publisher :

Wiley

Publication date :

2019-04-29

ISSN :

1460-8545

HAL domain(s) :

Sciences de l'Homme et Société/Gestion et management

English abstract : [en]

With a review of literature on corporate social responsibility (CSR) and its micro‐level impacts, this paper proposes an integrative framework to map undesirable relational outcomes of CSR activities on internal (employees) ...
Show more >With a review of literature on corporate social responsibility (CSR) and its micro‐level impacts, this paper proposes an integrative framework to map undesirable relational outcomes of CSR activities on internal (employees) and external (customers) stakeholders. By adopting a paradox‐based perspective, the authors determine that unexpected, adverse stakeholder reactions to CSR are driven primarily by either performing or belonging tensions, related to exchange‐ and identity‐based stakeholder concerns, respectively. Specifically, contextual and personal influences can trigger and explain undesirable relational outcomes of CSR. On this basis, this paper offers a research agenda for developing a more refined understanding of CSR‐related tensions and a more nuanced perspective on the business case for CSR.Show less >

Language :

Anglais

Popular science :

Non

Collections :

• Lille Économie Management (LEM) - UMR 9221

Source :

Harvested from HAL