Multi-output efficiency and operational ...
Document type :
Compte-rendu et recension critique d'ouvrage
Title :
Multi-output efficiency and operational safety: An analysis of railway traffic control centre performance
Author(s) :
Roets, Bart [Auteur]
Verschelde, Marijn [Auteur]
Lille économie management - UMR 9221 [LEM]
Christiaens, Johan [Auteur]
Verschelde, Marijn [Auteur]
Lille économie management - UMR 9221 [LEM]
Christiaens, Johan [Auteur]
Journal title :
European Journal of Operational Research
Pages :
224 - 237
Publisher :
Elsevier
Publication date :
2018-11
ISSN :
0377-2217
HAL domain(s) :
Sciences de l'Homme et Société/Gestion et management
English abstract : [en]
Transportation service providers are under increasing pressure to raise cost efficiency without sacrificing safety. We show the usefulness of a nonparametric multi-output framework to both monitor staff efficiency and ...
Show more >Transportation service providers are under increasing pressure to raise cost efficiency without sacrificing safety. We show the usefulness of a nonparametric multi-output framework to both monitor staff efficiency and detect operational safety concerns. To realistically model input–output relations at an hourly rate of Belgian computerized railway traffic control centres, we apply a Data Envelopment Analysis (DEA)-based framework with proportional cost allocation restrictions and introduce output-specific metafrontiers. Our analysis (covering each single hour of the complete year 2015) shows that production tasks with a highly variable work load, when characterized by binding cost allocation restrictions and high within-traffic-control-centre efficiency, are more prone to human error. Further, we show how DEA combined with disaggregated data can be used to a priori assess staff schedule changes.Show less >
Show more >Transportation service providers are under increasing pressure to raise cost efficiency without sacrificing safety. We show the usefulness of a nonparametric multi-output framework to both monitor staff efficiency and detect operational safety concerns. To realistically model input–output relations at an hourly rate of Belgian computerized railway traffic control centres, we apply a Data Envelopment Analysis (DEA)-based framework with proportional cost allocation restrictions and introduce output-specific metafrontiers. Our analysis (covering each single hour of the complete year 2015) shows that production tasks with a highly variable work load, when characterized by binding cost allocation restrictions and high within-traffic-control-centre efficiency, are more prone to human error. Further, we show how DEA combined with disaggregated data can be used to a priori assess staff schedule changes.Show less >
Language :
Anglais
Popular science :
Non
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