Title :

The effect of capacity management strategies on employees\textquotesingle well‐being: A quantitative investigation into the long‐term healthcare industry

Author(s) :

Sebastiano, Antonio [Auteur]
Belvedere, Valeria [Auteur]
Grando, Alberto [Auteur]
Giangreco, Antonio [Auteur]
Lille économie management - UMR 9221 [LEM]

Journal title :

European Management Journal

Pages :

563--573

Publisher :

Elsevier

Publication date :

2017-08

ISSN :

0263-2373

English keyword(s) :

Employee well‐being
Personnel management
Job satisfaction
Nursing care facilities
Health care industry

HAL domain(s) :

Économie et finance quantitative [q-fin]
Sciences de l'Homme et Société/Gestion et management

English abstract : [en]

The aim of this study is to understand the effects of different capacity management strategies on the well‐being of employees in long‐term healthcare organizations. Such strategies may produce psychological effects in terms ...
Show more >The aim of this study is to understand the effects of different capacity management strategies on the well‐being of employees in long‐term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well‐being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well‐being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.Show less >

Language :

Anglais

Popular science :

Non

Collections :

• Lille Économie Management (LEM) - UMR 9221

Source :

Harvested from HAL