Title :

The dark side of computer-mediated control

Author(s) :

Cunha, Jo [Auteur]
Carugati, Andrea [Auteur]
Lille économie management - UMR 9221 [LEM]
IÉSEG School Of Management [Puteaux]
Leclercq, Aurelie [Auteur]
Lille économie management - UMR 9221 [LEM]

Journal title :

Information Systems Journal

Pages :

319--354

Publisher :

Wiley

Publication date :

2015-05

ISSN :

1350-1917

English keyword(s) :

information technology
organizational control
dark side
loose coupling
tight coupling
representation of work

HAL domain(s) :

Sciences de l'Homme et Société/Gestion et management

English abstract : [en]

Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work ...
Show more >Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.Show less >

Language :

Anglais

Popular science :

Non

Collections :

• Lille Économie Management (LEM) - UMR 9221

Source :

Harvested from HAL