Title :

Business-Driven Negotiation Strategies for Proactive Embodied Conversational Agents in E-Commerce.

Author(s) :

Abdel-Naby, Sameh [Auteur]
Dipartimento di Ingegneria e Scienza dell'Informazione [DISI]
Department of Information Engineering and Computer Science [DISI]
Systèmes Multi-Agents et Comportements [SMAC]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
Beaufils, Bruno [Auteur]
Systèmes Multi-Agents et Comportements [SMAC]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]
MORGE, Maxime [Auteur]
Dipartimento di Informatica [Pisa] [DI]
Dipartimento di Informatica [Pisa]
Systèmes Multi-Agents et Comportements [SMAC]
Laboratoire d'Informatique Fondamentale de Lille [LIFL]

Conference title :

WACA'2010 -- Lille (France) -- 25 et 26 novembre 2010

Country :

France

Start date of the conference :

2010

Book title :

Actes du Quatrième Workshop sur les Agents Conversationnels Animés

Publication date :

2010

HAL domain(s) :

Informatique [cs]/Système multi-agents [cs.MA]
Informatique [cs]/Informatique et théorie des jeux [cs.GT]
Informatique [cs]/Ingénierie, finance et science [cs.CE]
Informatique [cs]/Intelligence artificielle [cs.AI]
Informatique [cs]/Logique en informatique [cs.LO]
Économie et finance quantitative [q-fin]/Finance [q-fin.GN]

English abstract : [en]

A considerable number of the research conducted in the area of Software Agents focus on the enhancement and the proper provision of online Embodied Conversational Agents (ECAs). However, the ability of these agents to ...
Show more >A considerable number of the research conducted in the area of Software Agents focus on the enhancement and the proper provision of online Embodied Conversational Agents (ECAs). However, the ability of these agents to transform an ordinary visitor of an e-commerce who needs assistance to an actual buyer is yet of no notable weight. In this paper, we adopt a sell-based approach for online customer service, so that the conversational agent is proactive since he initiates an offer without waiting for assistance requests.We introduce new negotiation strategies for embodied conversational agents which reflect real-life sales approaches, such as bundling two or more items into one deal, or providing a promotion on a certain item for a certain time, or the commonly used value-added sales.Show less >

Language :

Anglais

Peer reviewed article :

Oui

Audience :

Nationale

Popular science :

Non

Collections :

• Centre de Recherche en Informatique, Signal et Automatique de Lille (CRIStAL) - UMR 9189

Source :

Harvested from HAL