Where is that Feature? Designing for Cross-Device Software Learnability

Alvina, Jessalyn; Bunt, Andrea; Chilana, Parmit; Malacria, Sylvain; Mcgrenere, Joanna

Document type :

Communication dans un congrès avec actes

DOI :

10.1145/3357236.3395506

Title :

Where is that Feature? Designing for Cross-Device Software Learnability

Author(s) :

Alvina, Jessalyn [Auteur]
Bunt, Andrea [Auteur]
University of Manitoba [Winnipeg]
Chilana, Parmit [Auteur]
Simon Fraser University [SFU.ca]
Malacria, Sylvain [Auteur]

Technology and knowledge for interaction [LOKI]
Mcgrenere, Joanna [Auteur]

Conference title :

Proceedings of the ACM Conference on Designing Interactive Systems (DIS 2020)

City :

Eindhoven

Country :

Pays-Bas

Start date of the conference :

2020-07-02

HAL domain(s) :

Informatique [cs]/Interface homme-machine [cs.HC]

English abstract : [en]

People increasingly access cross-device applications from their smartphones while on the go. Yet, they do not fully use the mobile versions for complex tasks, preferring the desktop version of the same application. We ...
Show more >People increasingly access cross-device applications from their smartphones while on the go. Yet, they do not fully use the mobile versions for complex tasks, preferring the desktop version of the same application. We conducted a survey (N=77) to identify challenges when switching back and forth between devices. We discovered significant cross-device learnability issues, including that users often find exploring the mobile version frustrating, which leads to prematurely giving up on using the mobile version. Based on the findings, we created four design concepts as video prototypes to explore how to support cross-device learnability. The concepts vary in four key dimensions: the device involved, automation, temporality, and learning approach. Interviews (N=20) probing the design concepts identified individual differences affecting cross-device learning preferences, and that users are more motivated to use cross-device applications when offered the right cross-device learnability support. We conclude with future design directions for supporting seamless cross-device learnability.Show less >

Language :

Anglais

Peer reviewed article :

Oui

Audience :

Internationale

Popular science :

Non

ANR Project :

Promouvoir et améliorer la découverte des fonctionnalités et des interactions dans les systèmes interactifs

Collections :