Title :

Collaboration in the digital age: From email to enterprise social networks

Author(s) :

Orange, Emmanuel [Auteur]
Colleaux, Aubin [Auteur]
Leclercq, Aurelie [Auteur]
Lille économie management - UMR 9221 [LEM]

Journal title :

Systèmes d'Information et Management

Publisher :

Eska

Publication date :

2020

ISSN :

1260-4984

English keyword(s) :

email
enterprise social network
collaboration
information overload
collaborative overload
digital transformation strategy

HAL domain(s) :

Sciences de l'Homme et Société

English abstract : [en]

A revolutionary medium of communication in the 1990s, email has progressively revealed its limitations and even emerged as a source of information overload. In response, many companies have adopted enterprise social networks ...
Show more >A revolutionary medium of communication in the 1990s, email has progressively revealed its limitations and even emerged as a source of information overload. In response, many companies have adopted enterprise social networks (ESN) as alternative communication channels, though surprisingly little research attention focuses on the articulation process by which both technologies influence work practices, through complementarity or substitution effects, or addresses the information overload challenge. In this article, we detail an empirical, qualitative study of the articulations of emails, ESN, and other collaborative tools in organizations, on the basis of 1) an exploratory study of three companies from various sectors, 2) an auto-ethnography that relies on participant observations from a large French telecommunication company, and 3) a validation through in-depth discussions with experts. The resulting causal framework of the articulations of usage factors of email, ESN, and specialized collaborative tools at work contains three main contributions. First, we enhance understanding of information overload by clarifying that it is not intrinsic to email and by analyzing the emerging notion of "collaborative overload." Second, we determine that ESN may not be the solution for fostering new behaviors. Third, workplaces do not need ESN tooling but rather require a digital transformation strategy, with more emphasis on meeting employees' needs instead of focusing solely on an ESN's promise for altering workplace culture and practices.Show less >

Language :

Anglais

Peer reviewed article :

Oui

Audience :

Internationale

Popular science :

Non

Collections :

• Lille Économie Management (LEM) - UMR 9221

Source :

Harvested from HAL