The impact of adverse life events on ...
Type de document :
Compte-rendu et recension critique d'ouvrage
Titre :
The impact of adverse life events on salesperson relationships with customers
Auteur(s) :
Rangarajan, Deva [Auteur]
Peasley, Michael [Auteur]
Paesbrugghe, Bert [Auteur]
Lille économie management - UMR 9221 [LEM]
Srivastava, Rajesh [Auteur]
Stewart, Geoffrey [Auteur]
Peasley, Michael [Auteur]
Paesbrugghe, Bert [Auteur]
Lille économie management - UMR 9221 [LEM]
Srivastava, Rajesh [Auteur]
Stewart, Geoffrey [Auteur]
Titre de la revue :
Journal of Business and Industrial Marketing
Éditeur :
Emerald
Date de publication :
2020-01-27
ISSN :
0885-8624
Discipline(s) HAL :
Sciences de l'Homme et Société/Economies et finances
Résumé en anglais : [en]
Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple‐component construct, research typically ...
Lire la suite >Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple‐component construct, research typically has approached the efficacy of burnout reduction techniques by using overall measures of burnout rather than by examining the effects of such techniques on individual burnout components. The present research investigates how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout‐related researchLire moins >
Lire la suite >Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple‐component construct, research typically has approached the efficacy of burnout reduction techniques by using overall measures of burnout rather than by examining the effects of such techniques on individual burnout components. The present research investigates how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout‐related researchLire moins >
Langue :
Anglais
Vulgarisation :
Non
Collections :
Source :