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The impact of adverse life events on ...
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Document type :
Article dans une revue scientifique
DOI :
10.1108/JBIM-05-2019-0274
Title :
The impact of adverse life events on salesperson relationships with customers
Author(s) :
Rangarajan, Deva [Auteur]
Peasley, Michael [Auteur]
Paesbrugghe, Bert [Auteur]
Lille économie management - UMR 9221 [LEM]
Srivastava, Rajesh [Auteur]
Stewart, Geoffrey [Auteur]
Journal title :
Journal of Business and Industrial Marketing
Publisher :
Emerald
Publication date :
2020-01-27
ISSN :
0885-8624
HAL domain(s) :
Sciences de l'Homme et Société
Sciences de l'Homme et Société/Economies et finances
English abstract : [en]
Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple‐component construct, research typically ...
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Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple‐component construct, research typically has approached the efficacy of burnout reduction techniques by using overall measures of burnout rather than by examining the effects of such techniques on individual burnout components. The present research investigates how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout‐related researchShow less >
Language :
Anglais
Peer reviewed article :
Oui
Audience :
Internationale
Popular science :
Non
Collections :
  • Lille Économie Management (LEM) - UMR 9221
Source :
Harvested from HAL
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