Corporate crises in the age of corporate social responsibility

Janssen, Catherine; Sen, Sankar; Bhattacharya, Cb

Type de document :

Compte-rendu et recension critique d'ouvrage

DOI :

10.1016/j.bushor.2014.11.002

Titre :

Corporate crises in the age of corporate social responsibility

Auteur(s) :

Janssen, Catherine [Auteur]
Lille économie management - UMR 9221 [LEM]
Sen, Sankar [Auteur]
Bhattacharya, Cb [Auteur]

Titre de la revue :

Business Horizons

Pagination :

183--192

Éditeur :

Elsevier

Date de publication :

2015-03

ISSN :

0007-6813

Mot(s)-clé(s) en anglais :

Corporate social responsibility
Corporate crisis
Insulation
Crisis management

Discipline(s) HAL :

Sciences de l'Homme et Société/Gestion et management

Résumé en anglais : [en]

Many companies today believe that corporate social responsibility (CSR) acts as a reservoir of goodwill, insulating the firm from the negative impacts of a crisis. Yet, the impact of CSR on public reaction to corporate ...
Lire la suite >Many companies today believe that corporate social responsibility (CSR) acts as a reservoir of goodwill, insulating the firm from the negative impacts of a crisis. Yet, the impact of CSR on public reaction to corporate crises is more complex. Drawing on research on stakeholder reactions to CSR and—more specifically—corporate crises, we present a contingent framework for understanding the roles of CSR in corporate crises and how to manage it. This framework posits that CSR plays four important roles: it (1) increases stakeholders’ attention to crises, (2) affects blame attributions, (3) raises expectations, and (4) changes stakeholders’ evaluations of crisis situations. Several factors underlying these roles are also discussed. Overall, this article underscores that while CSR may insulate companies and mitigate stakeholders’ negative responses in some cases, in others it may actually lead to the opposite effect, amplifying the negative impact of a crisis. The article ends with a brief discussion of the implications of our framework for effective crisis management strategies in the age of CSR.Lire moins >

Langue :

Anglais

Vulgarisation :

Non

Collections :

Lille Économie Management (LEM) - UMR 9221

Source :

Harvested from HAL

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