Title :

Improving Parents' Experience in the Pediatric Emergency Waiting Room: Researching the Most Optimal Design for an Information Tool.

Author(s) :

Marcilly, Romaric [Auteur]
Centre d'Investigation Clinique - Innovation Technologique de Lille - CIC 1403 - CIC 9301 [CIC Lille]
METRICS : Evaluation des technologies de santé et des pratiques médicales - ULR 2694
Van Heerde, Myrthe [Auteur]
Centre d'Investigation Clinique - Innovation Technologique de Lille - CIC 1403 - CIC 9301 [CIC Lille]
Evaluation des technologies de santé et des pratiques médicales - ULR 2694 [METRICS]

Schiro, Jessica [Auteur]
Centre d'Investigation Clinique - Innovation Technologique de Lille - CIC 1403 - CIC 9301 [CIC Lille]
METRICS : Evaluation des technologies de santé et des pratiques médicales - ULR 2694
Dusseljee-Peute, Linda [Auteur]

Journal title :

Studies in Health Technology and Informatics

Abbreviated title :

Stud Health Technol Inform

Volume number :

290

Pages :

814-818

Publication date :

2022-06-14

ISSN :

1879-8365

HAL domain(s) :

Sciences du Vivant [q-bio]

English abstract : [en]

To improve parents’ experience in the pediatric emergency waiting room by means of an information tool, the information needs of parents and pediatric patients need to be determined. It is necessary to find an optimal ...
Show more >To improve parents’ experience in the pediatric emergency waiting room by means of an information tool, the information needs of parents and pediatric patients need to be determined. It is necessary to find an optimal design for the information needed to be understandable by and useful to the parents. This paper presents the first step of designing an information tool aiming to improve patient/parent experience, encourage the understanding of the care process, and optimize the patient-caregiver relationship. In order to acquire insight into parents’ information needs, exploratory interviews were conducted and benchmark research had been performed. Furthermore, one focus group session with parents was conducted to identify their information needs, determine the format of the information tool, and visualize the best ideas by using paper mock-ups. The focus group concluded that parents prefer an information screen to a smartphone application. The designed mock-up visualizes and explains the care process, and represents one’s position in the waiting queue. The mock-up was evaluated through questionnaires.Show less >

Language :

Anglais

Audience :

Internationale

Popular science :

Non

Administrative institution(s) :

Université de Lille
CHU Lille

Collections :

• METRICS : Evaluation des technologies de santé et des pratiques médicales - ULR 2694

Submission date :

2023-11-15T03:57:58Z
2024-01-15T09:12:54Z
2024-01-15T09:16:07Z